Refunds

To request a refund, please fill out the form below.

Majestic Refund Policy:

• To request a refund for online ticket purchases with a credit card or gift card, select your location above to begin the refund process. Online refunds are available up to 1 hour prior to the showtime. No refunds or exchanges will be accommodated after that time. The refund amount will be credited back to the physical gift card or credit card.
• Online convenience fees and Crown Loyal vouchers are non-refundable. Partial refunds are not available online.
• If you purchased multiple tickets from Majestic website or app and you need a partial refund. Please contact the Majestic location for assistance. Emailed requests through our contact form should be made 8 hours prior to showtime. We are not able to issue refunds once the showtime has passed.
• Requests for refunds on tickets purchased through other platforms, such as Fandango, must be submitted to the platform where the ticket was purchased.
• Online refunds are not available for ticket purchases made at the box office in the venue. Only Majestic online transactions are eligible for online refunds.
• Purchases placed with Crown Loyal vouchers will result in the voucher being voided and it cannot be credited back to loyalty account.